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Washington Nationals Release Statement In Response To Fan Discontent: "We’ve Updated Our Ticket Exchange Option..."

Washington Nationals fans were not happy to learn that the team's policy regarding postponed game tickets had been changed from previous seasons and when the ticket-buying public responded in anger, the team decided to change its policy. No really, they did. "We care about you and we’ve heard you. As such, we’ve updated our ticket exchange options..."

By Patrick Reddington

To Recap: There was some anger amongst Washington Nationals fans who had tickets for Tuesday night's game between the Washington Nationals and Detroit Tigers and it centered around this paragraph in the press release on last night's postponement:

"All Red Carpet Rewards tickets, Group tickets, Mini Plan tickets, Flex Plan tickets or single game tickets to tonight's postponed contest will be valid for the May 9 game at 4:05 p.m. No exchanges or refunds will be issued."

The Washington Post's Adam Kilgore explained in an article Tuesday night that the language represented a change in policy from previous seasons:

"In the past, the Nationals have allowed fans with individual tickets to rained-out games to exchange them for any future ticket, subject to availability, of equal or lesser price."

The WaPost reporter added that the team, "... explained it as a consequence of higher attendance," and when the Post reached out for a comment, they received, "... a statement from [a] spokesperson reading, 'Due to higher demand and less capacity, we’ve had to modify our ticket policy.'"

In response to discontent from fans, however, the Nationals (@Nationals) announced this afternoon that they had changed the policy:

The tweet above leads you to the Nationals' official "Curly-W" blog where they had the following statement:

"The Washington Nationals wish to announce that all fans who purchased tickets for Tuesday night’s postponed game with the Detroit Tigers will be guaranteed their same seats for Thursday’s scheduled 4:05 p.m. makeup game, or will retain the option to exchange their tickets – as they have in the past – for any remaining regular or value home game during the 2013 season, subject to availability. Due to increased attendance at Nationals Park, 'rain check' ticket holders are encouraged to contact the Nationals ticket office by phone or online to better ensure seating for those games. The Nationals apologize for any inconvenience."

That's a fairly quick reversal on the team's part and it's clearly been made in response to what they heard from the fanbase. Well done, Nats.

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